The Well | Parent FAQs

Thank you for checking out The Well. We understand the trust you place in us when you refer your family member or friend to The Well. It is a privilege to serve our student body with utmost respect and confidentiality.

There are answers below to questions parents often have, to help guide your involvement. If you would like to discuss more with us, please email ( or call (616.977.5477).

What Should I Do If I Think My Family Member or Friend Needs Counseling?

Family members and friends are often the first to notice when a student is struggling, and can be the encourager a student needs to seek help. You can assure them that they can go to The Well for a confidential conversation, where they will find a safe, awkward-free environment. The easiest way to help someone take next steps is to check out our front page (Making an Appointment).

Is The Counseling Biblically-Based?

Yes, The Well recognizes the Bible as the source for understanding how to respond well to the struggles of life. Our guiding motto, “Thirst, Drink, Live” is based on John 7: 37-38 – “…Let anyone who is thirsty come to me and drink. Whoever believes in me, as Scripture has said, rivers of living water will flow from within them.”

Yet sometimes people feel pressured by Christians to act, think and believe the “right way.” That is not our approach. We respect every person’s spiritual journey regardless of where it may be. We honor doubt and struggle and believe that God does as well.

If My Family Member or Friend Is Getting Counseling, Can I Find Out How It’s Going?

We deeply appreciate the concern that friends and family often have for our clients; it can be a crucial form of help and encouragement. Nevertheless, we are legally and ethically mandated to keep client confidentiality, which prohibits even acknowledging whether or not a client has attended The Well (please see, “Who is going to find out about my Counseling?” for details). However, if our clients want us to talk to someone about their sessions they have the option of signing a document allowing us to do so.