Frequently Asked Questions about Our Counseling Services

Thank you for your interest in the biblically-based counseling services offered by The Well at Cornerstone University! To help familiarize you with our student-focused resources, we've provided answers to frequently asked questions that we hear from students and parents.

For Students

Who is going to find out about my counseling sessions?

No one—unless our clients give us written permission to do so. The only exception to this are rare occasions when we believe that someone's life (whether the client's or someone else's) is in danger. Our confidentiality policies are in writing and are reviewed with every client at the beginning of the first session.

Is counseling only for weak people?

Unfortunately the phrase "getting counseling" is viewed negatively. In reality, getting help on anything shows strength and the desire to do your best with your circumstances. We all need people in our lives who are safe listeners and wise helpers. Counseling is one form of getting that need met.

What if my problem seems trivial?

Simply put, if it's important to you, it's important to us. Learning to approach your difficulties with smaller things equips you when the larger ones come along.

How much do I have to share?

You are not forced to share anything. Our counselors will respect your choice to let us know what we can help you with, and when you do confide, we keep everything you've shared confidential. Not only do we have to protect your information by law, we understand the value of your trust.

What if my counseling isn't going well?

We make every effort to match our resources with your personal needs. Nevertheless, there are times when we are not a good "match" or not as helpful—if this is the case, please let us know. No one should ever feel pressured to act like counseling is going better than it really is. If we aren't being helpful, we want you to tell us so that we can figure out a better way to help you.

What if I am being forced to "get counseling"?

No one should be forced to change against their will. The atmosphere at The Well is non-judgmental and is based on personal integrity, that is, on every person's right and responsibility to make independent choices about their life. Regardless of what (or who) may lead a student to The Well, we strive to affirm and offer the personal freedom that every person deserves to choose their own path.

How long is counseling going to take?

We strive to make counseling seem more like a good conversation over coffee rather than a trip to the dentist. We are here to walk with you, not to "fix you." On the other hand, we realize that people want to make progress in counseling (especially since the conversations can be difficult or painful)! We will work with you to make sure your time here is productive and useful.

Practically speaking, counseling sessions are approximately 50 minutes—but plan on one hour including checking in and out. We are committed to beginning and ending the sessions promptly. The total number of sessions varies with each person.

How much does it cost?

We want to make counseling affordable for every student. If you have university-based Health Insurance (through First Agency), it will cover 12 counseling sessions per year at no cost. If you do not, then we offer a sliding fee scale which is based on the student's annual income. For most students, the sliding fee is between $1 and $3 per session. We do not bill private insurance.

For Parents

We understand the trust you place in us when you refer your family member or friend to The Well. It is a privilege to serve our student body with the utmost respect and confidentiality.

What should I do if I think my family member or friend needs counseling?

Family members and friends are often the first to notice when a student is struggling, and can be the encourager a student needs to seek help. You can assure them that they can go to The Well for a confidential conversation, where they will find a safe, awkward-free environment. The easiest way to help someone take next steps is to check out our front page and review the next steps for how to schedule an appointment.

Is the counseling Biblically-based?

Yes, The Well recognizes the Bible as the source for understanding how to respond well to the struggles of life. Our guiding motto—Thirst, Drink, Live—is based on John 7:37-38: "Let anyone who is thirsty come to me and drink. Whoever believes in me, as Scripture has said, rivers of living water will flow from within them."

Yet sometimes people feel pressured by Christians to act, think and believe the "right way." That is not our approach. We respect every person's spiritual journey regardless of where it may be. We honor doubt and struggle and believe that God does as well.

If my family member or friend is getting counseling, can I find out how it's going?

We deeply appreciate the concern that friends and family often have for our clients; it can be a crucial form of help and encouragement. Nevertheless, we are legally and ethically mandated to keep client confidentiality, which prohibits even acknowledging whether or not a client has attended The Well. However, if our clients want us to talk to someone about their sessions they have the option of signing a document allowing us to do so.